Shipping & Return Policy
Returns
- Free return shipping on returnable items within 90 days of order being delivered
- No returns on life safety gear (i.e hardware, helmets, harnesses, rope) are accepted for the sake of quality control
- To initiate a return, email info@elevatedclimbing.com with your order number and item you are looking to return
Shipping
- All orders can be expected to ship the available items within 36hrs of the order being placed. (shipping time frame does not include Sundays or Federally observed holidays)
- Orders containing Pre-Order items will be sent in 2 split shipments with all available items being sent asap an the remainder of the items sent when they are available
- For questions regarding open orders, email info@elevatedclimbing.com with your order number and inquiry